سياسة الخصوصية

This Privacy & Cookie Policy applies to information collected and processed via the www.divafashionu.com website and associated customer service channels. Your privacy is our priority, and we want you to know how your data is collected, used, shared, and stored.

By visiting the website or supplying information through its associated customer service channels, you consent to the practices described in this Privacy & Cookie Policy. Please note that this policy is updated from time to time, and you will be bound by the most recent update appearing on our website. It is your responsibility to review our Privacy & Cookie Policy for updates.

Customer Details We May Collect

By accessing our website www.divafashionu.com and apps, you indicate your consent and agreement to the collection, processing, use, and storage of any personal information obtained from you in accordance with this privacy policy.

We collect and process your data to facilitate your purchase on our platforms and handle any subsequent claims or services. We may collect the following information:

• First name, last name
• Email address
• Phone number, mobile number, telephone number
• Postal address, delivery address (if different)
• Payment details, including payment card or bank account details

Your full payment card details are captured only for transaction processing and are not stored, sold, or rented by us. These details are not accessible to our staff. All card transactions are managed by trusted, certified, and legally authorized partners who ensure your payment details remain secure during the payment process.

If you provide information about a third party to us, you confirm that you have their consent to do so.

Usage of Customer Information

DIVA never shares your personal information with third parties for marketing purposes. We do not transfer, sell, or trade your data outside of DIVA. Your information may be used for the following purposes:

• Processing or fulfillment of your order
• Verifying and executing financial transactions, including credit checks or fraud detection
• Assisting with customer service queries or providing requested information
• Managing your DIVA account
• Providing a personalized or improved shopping experience
• Analytical or statistical purposes
• Marketing purposes, including promotional communications (subject to your opt-out preferences)
• Improving our services and reaching you in a timely manner
• Combining it with information we lawfully hold from other sources
• Protecting our rights, safety, or the safety of others, including fraud prevention
• Any purpose required by law or regulation

We may share your information with:

• Our ASSA group companies
• Carefully selected third parties for reasons pre-agreed with us, including marketing
• Service providers performing services on our behalf (e.g., payment processing, IT, website maintenance, surveys, logistics, couriers, advertising)
• Professional service providers (e.g., legal, audit, financial, insurance advisers)
• Any assignee, successor operator, or prospective purchaser of the website or DIVA
• Legal, regulatory, law enforcement, government, or municipal bodies
• Gift recipients or warranty providers related to your order

 

Please note that disabling cookies may prevent or inaccurately display some pages of our website. By accepting the terms, you agree to DIVA's use of cookies.

For any questions or further information, please contact us at info@divafashionu.com